Annual Uptime Report

Overview

99.99%

Uptime Performance (12 Months)*

Arena is committed to building and delivering the fastest, most secure and reliable Cloud PLM and QMS applications available.

We make our current uptime report and previous service levels available to you so that you may evaluate our performance against this commitment. Arena's quarterly SLA is 99.5%.

The uptime performance for the calendar quarter ending June 30, 2021 was 99.97%.

Performance by Month

  • 100.0%
  •  
  •  
  •  
  •  
  • 99.5%
  •  
  •  
  •  
  •  
  • 99.0%
  • 99.99%
    Sep 20
  • Oct 20
  • Nov 20
  • Dec 20
  • Jan 21
  • Feb 21
  • 99.99%
    Mar 21
  • Apr 21
  • 99.99%
    May 21
  • 99.92%
    Jun 21
  • Jul 21
  • Aug 21

Maintenance Announcements

Arena reserves from 10:00 AM through 12:00 noon Pacific Time every Sunday morning for regular system maintenance, upgrades and new feature releases. Maintenance, upgrades and/or new releases are generally performed every two to four weeks. When extended downtime is required outside of the regular maintenance period, extended maintenance is scheduled during weekend hours (between 9:00 PM Friday and 12:00 noon Sunday Pacific Time), and is announced on this page forty-eight hours before the downtime begins.

Scheduled Maintenance

  • Every Saturday, 1:30 AM through 1:50 AM Pacific Time while regular maintenance is performed.
  • Every Sunday, 10:00 AM through 12:00 noon Pacific Time while regular maintenance is performed.
  • Friday, September 24th, 2021 from 9:00 PM through midnight Pacific Time while our scheduled site failover test is performed.
  • Sunday, September 26th, 2021 from 9:00 AM through 12:00 noon Pacific Time while site failback is performed.

*Uptime Performance = ((Scheduled MinutesUnscheduled Downtime) ÷ Scheduled Minutes) × 100

"Scheduled Minutes" is the total number of minutes in the specified period during which Arena was scheduled to be available by Arena, excluding pre-announced downtimes during weekend hours, and "Unscheduled Downtime" is the number of minutes in the Scheduled Minutes during which Arena was unavailable.