Annual Uptime Report

UK North America GovCloud Europe

Overview

100.0%

Uptime Performance (2 Months)*

Arena is committed to building and delivering the fastest, most secure and reliable Cloud PLM and QMS applications available.

We make our current uptime report and previous service levels available to you so that you may evaluate our performance against this commitment. Arena's quarterly SLA is 99.5%.

The uptime performance for the calendar quarter ending March 31, 2025 was 100.0%.

Performance by Month

  • 100.0%
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  • 99.5%
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  • 99.0%
  • Mar 25
  • Apr 25

Maintenance Announcements

Arena reserves from 03:00 through 06:00 UTC every Sunday for regular system maintenance, upgrades and new feature releases. Maintenance, upgrades and/or new releases are generally performed every two to four weeks. When extended downtime is required outside of the regular maintenance period, extended maintenance is scheduled during weekend hours (between 21:00 Friday and 18:00 Sunday UTC), and is announced on this page forty-eight hours before the downtime begins.

Scheduled Maintenance

  • Every Sunday, 00:00 through 03:00 UTC while regular maintenance is performed.

*Uptime Performance = ((Scheduled Minutes − Unscheduled Downtime) ÷ Scheduled Minutes) × 100

"Scheduled Minutes" is the total number of minutes in the specified period during which Arena was scheduled to be available by Arena, excluding pre-announced downtimes during weekend hours, and "Unscheduled Downtime" is the number of minutes in the Scheduled Minutes during which Arena was unavailable.