Annual Uptime Report



Uptime Performance (12 Months)*

Arena Solutions is committed to building and delivering the fastest, most secure and most reliable Cloud PLM applications available.

We make our current uptime report and previous service levels available to you so that you may evaluate our performance against this commitment. Arena's quarterly SLA is 99.5%.

The uptime performance for the calendar quarter ending December 31, 2017 was 99.99%.

Performance by Month

  • 100.0%
  • 99.5%
  • 99.0%
  • 99.99%
    Mar 17
  • Apr 17
  • May 17
  • Jun 17
  • Jul 17
  • Aug 17
  • Sep 17
  • Oct 17
  • Nov 17
  • 99.99%
    Dec 17
  • Jan 18
  • Feb 18

Maintenance Announcements

Arena reserves from 10:00 AM through 12:00 noon Pacific Time every Sunday morning for regular system maintenance, upgrades and new feature releases. Maintenance, upgrades and/or new releases are generally performed every two to four weeks. When extended downtime is required outside of the regular maintenance period, extended maintenance is scheduled during weekend hours (between 9:00 PM Friday and 12:00 noon Sunday Pacific Time), and is announced on this page forty-eight hours before the downtime begins.

Arena customers may request advance email notification of major upgrades and/or extended maintenance by sending email to Arena Solutions.

Scheduled Maintenance

  • Every Saturday, 1:30 AM through 1:50 AM Pacific Time while regular maintenance is performed.
  • Every Sunday, 10:00 AM through 12:00 noon Pacific Time while regular maintenance is performed.
  • Sunday, March 11th, 2018 from 8:30 AM through 12:00 noon Pacific Time while the Arena applications are upgraded to the Winter 2018 release.

*Uptime Performance = ((Scheduled MinutesUnscheduled Downtime) ÷ Scheduled Minutes) × 100

"Scheduled Minutes" is the total number of minutes in the specified period during which Arena was scheduled to be available by Arena Solutions, excluding pre-announced downtimes during weekend hours, and "Unscheduled Downtime" is the number of minutes in the Scheduled Minutes during which Arena was unavailable.