Overview
Uptime Performance (12 Months)*
Arena is committed to building and delivering the fastest, most secure and reliable Cloud PLM and QMS applications available.
We make our current uptime report and previous service levels available to you so that you may evaluate our performance against this commitment. Arena's quarterly SLA is 99.5%.
The uptime performance for the calendar quarter ending September 30, 2023 was 99.98%.
Performance by Month
- 100.0%
- 99.5%
- 99.0%
-
Nov 22
-
Dec 22
-
Jan 23
-
Feb 23
-
Mar 23
-
Apr 23
-
99.98%May 23
-
Jun 23
-
Jul 23
-
Aug 23
-
99.97%Sep 23
-
Oct 23
Maintenance Announcements
Arena reserves from 10:00 AM through 12:00 noon Pacific Time every Sunday morning for regular system maintenance, upgrades and new feature releases. Maintenance, upgrades and/or new releases are generally performed every two to four weeks. When extended downtime is required outside of the regular maintenance period, extended maintenance is scheduled during weekend hours (between 9:00 PM Friday and 12:00 noon Sunday Pacific Time), and is announced on this page forty-eight hours before the downtime begins.
Scheduled Maintenance
- Every Saturday, 1:30 AM through 1:50 AM Pacific Time while regular maintenance is performed.
- Every Sunday, 10:00 AM through 12:00 noon Pacific Time while regular maintenance is performed.
- Sunday, Dec 3rd, 2023 from 7:00AM through 12:00 noon Pacific Time while the Arena applications are upgraded to the Arena Fall 2023 release.
*Uptime Performance = ((Scheduled Minutes − Unscheduled Downtime) ÷ Scheduled Minutes) × 100
"Scheduled Minutes" is the total number of minutes in the specified period during which Arena was scheduled to be available by Arena, excluding pre-announced downtimes during weekend hours, and "Unscheduled Downtime" is the number of minutes in the Scheduled Minutes during which Arena was unavailable.